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Information Security

Alter Ego Sports is dedicated to the privacy of our customer's personal information. Although the site does collect some information (such as internet address, browser in use, etc.) this is in no way shared with anyone outside of Alter Ego Sports, and will not be sold to any third parties. Additionally, information gathered through user's accounts will also be kept in the most strict privacy, and will not be sold to outside sources, but only for the use of providing the best customer service to our customers.

Prices and Information

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, we do make mistakes and there may be items that are listed online that are incorrect. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. If a regular price seems to good to be true, it is likely an error. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail. 

Site Errors and Order Processing

Additionally, Alter Ego Sports is not responsible for typographical errors. All orders are subject to final approval, as customers are NOT charged until they are notified and approve any changes that are made to an order. If an error does exist, Alter Ego Sports will notify their customer of the error, and will strive to rectify the problem.

Backorders and Substitutions

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will contact you and inform you of the delay. If there are remaining, ready-to-ship items that you want, we will only bill your credit card for merchandise that is actually shipped.

If you'd like us to hold your order for backordered items, please email us. We will do our best to inform you what is going to ship and how long a back order will be.

In many cases, we will have similar products which may suit your needs (perhaps in a different colour or from a different manufacturer). We will suggest such items and leave it up to you - you don't need to worry about arbitrary substitutions!

Shipping

Alter Ego Sports is happy to offer all our Canadian and continental United States customers $5 SHIPPING on all orders over $100 (CAD) before taxes. Unfortunately, on an offer this good, some restrictions apply.

$5 SHIPPING only applies to addresses accessible by ground routes. Those destinations only accessible by air will be charged appropriate rates. If you are unsure whether or not you qualify, simply email us your destination and we can let you know. $5 SHIPPING is not applicable to large, heavy items. Items such as bicycles, snowboards, skis, and large bags do not qualify. Select items offered in the store do not qualify as well. All shipping costs are confirmed before processing your order.

$5 excludes backordered items. Items in stock will ship immediately, backordered items will follow via Canada Post Expedited Ground. You will be billed later for the shipment of the backordered items. If you'd like us to hold your order for backordered items, please email us. We will do our best to inform you what is going to ship and how long a back order will be.

Shipping includes expedited shipping by Canpar Courier. If you would prefer the use of Canada Post, it can be substituted upon request for an additional cost. All orders must ship insured for your own protection. The customer is responsible for insurance fees. Insurance fee is free on $100 and an additional charge for each additional $100.

Your invoice will be adjusted to reflect $5 SHIPPING before payment is processed.

Note: In-stock orders usually ship one business day after being placed.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Alter Ego Sports is proud to ship products across North America. For shipping costs to your location, feel free to contact us for more information.

Brokerage and Shipping Fees

All items that are shipped from Alter Ego Sports are delivered via 3rd party. This usually means Canada Post or Canpar within Canada, and USPS or UPS within the USA.

Alter Ego Sports is not responsible for the payment of any brokerage or other shipping fees incurred due to cross border shipments or customer neglect.

All shipping costs are subject to the relevant taxes for your area, which ranges from GST (5%) to HST (15%) in Canada. Packages delivered to the USA are not charged taxes on their shipping costs.

In Store Pickup

Most orders will usually be ready within one business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. It is always recommended that you call before you come down to the shop, to ensure that everything is in order.

Unless special arrangements are made in advance, orders need to be picked up within 5 business days or a 10% restocking fee will be charged. If you know you will be a few days late, a simple call will suffice to avoid any fees and hassles.

Returns/Exchanges

ONLINE SALES

You may return most online merchandise within 30 days of the original invoice date. Certain products may not be returned for any reason, including paintballs, custom orders, and undergarments. All returns must be accompanied by a RETURN AUTHORIZATION NUMBER. To obtain your RAN, please call or email us what you want to return and why. If a return is deemed acceptable, we will issue a RAN. Please make sure your RAN is printed clearly on the outside of your package.

All online returns must meet the following conditions:

· Must be returned within 30 days of the original invoice date.
· Must be returned in new condition (unused).
· Must be returned in the original packaging.
· Must be properly packaged for shipping within a sturdy box or shipping envelope.
· Must include a copy of the original sales receipt, email confirmation, or letter with full name and order number.
· Must be clearly marked with RAN. If we are unable to determine whom the item belongs to, it will be returned to the sender.

All returns for refund will incur a 15%-35% restocking fee and will not be reimbursed for shipping expenses incurred by Alter Ego Sports. Even if you received discounted shipping, your return will be subject to an actual cost of shipping deduction.

Alter Ego Sports will reimburse 100% of the purchase amount including shipping and handling on merchandise that was sent in our error; however, Alter Ego Sports will not be held responsible for return shipping where Alter Ego Sports was not in error. Alter Ego Sports will not accept any returns shipped Collect or COD.

All items are thoroughly inspected before any action is taken regarding exchanges and/or returns.

Send returns to:

Alter Ego Sports
1605 Pembina Hwy
Winnipeg, Manitoba, Canada
R3T 3Y6

You may exchange most merchandise within 30 days of the original invoice date. Certain products may not be exchanged for any reason, including paintballs, custom orders, and undergarments.

See conditions above for returning the merchandise to Alter Ego Sports. All exchanges must be clearly marked with the items you would like to return and the items you would like in exchange.

 

INSTORE SALES

You may return most merchandise bought instore within 14 days of the original invoice date for an exchange or instore credit. Certain products may not be returned for any reason, including custom orders and undergarments. Undergarments include such items as bike shorts, first layer garments, and long underwear. 

All returns for a refund of layaway items and special orders will be subject to a 25-35% restocking fee at the discretion of Alter Ego Sports.  All Layaway orders will balances past 60 days will be subject to a 2% per month, 24% per annum service charge.   

All instore returns must meet the following conditions:

  • Must be returned within 14 days of the original invoice date.
  • Must be returned in new condition (unused).
  • Must be returned in the original packaging.
  • Must include a copy of the original sales receipt. 

All items are thoroughly inspected before any action is taken regarding exchanges and/or returns.

 

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LOCATION

1605 Pembina Highway
Winnipeg MB R3T3Y6
(204)475-4908

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