STORE LOCATION  LOCATION  |  M-F 10-9 | Sat 10-6 | Sun 12-5

BIKE SERVICE CENTER

Our service center offers complete bicycle maintenance and repairs on all bikes, whether you originally purchase the bike from us or not.  

We take pride in having some of the best career bicycle technicians in the business. Our service staff are expertly trained from the ground-up with a combination of on site, online and Trek Certified Service training.


For your convenience, we only offer appointment-based service. 
We don't want you to be separated from your bike any longer than necessary. Which is why our service shop operates based on appointments. After booking your repair, simply drop off your bike the day before your appointment and we'll have it ready by 8:00PM the next day. 

Need it fast? Book one of our  Express Service options. Call, email, or stop by for details.


Service Packages

We offer three levels of service packages to cover most situations. If you are looking for individual services, scroll to view a list of the most common ones below.

All bikes purchased at Alter Ego Sports (excluding BMX) are protected by the Limited Lifetime Service Plan. Keep you bike running smooth and book in your FREE annual Ready Roll Package before March 31st or after July 1st.  


Ready to Roll

$70

This package provides your bike with the necessary adjustments to get out there and ride!

 Inspection and adjustment of shifting, braking, headset, bottom bracket, and wheel systems are included. 

Straightening of derailleur hanger is included.  Cleaning of your bike is NOT.

Lubrication of the chain and cables IS included.

Additional charges are applicable to any parts installation, spoke replacement, and major wheel adjustments. 

Hydraulic brake system bleeds are extra.






Peak Performance

$120

This package provides your bike with periodic maintenance to keep it in optimal condition.

Inspection and adjustment of all major systems, including shifting, braking, headset, bottom bracket, and wheel systems are included.

Drivetrain removal and cleaning IS included using our solvent bath or ultrasonic cleaing system.

Labour for spoke replacement, tire or tube replacement, part installation IS included.

Basic bike cleaning IS included.  Charges for extra dirty bikes will be applicable.

Lubrication of the chain, cables and cleaning and refinishing braking surfaces IS included.

Cables, housing, and parts are extra where applicable.



Mechanical Rebuild

$200

The ultimate annual service package. Includes a complete disassembly, cleaning and rebuild of all systems on the bike, except front and rear shocks.

Overhauling, removal and cleaning of bearings where necessary.

Free Ready to Roll Package within 60 days is included.

Hydraulic brake housing extra. Bleeding of hydraulic brakes included.

Reaming and tapping of head tubes, seat tubes, bottom brackets and disc brake facing extra where applicable.

Includes all labour to service and install parts.

A $50 surcharge will be applied to all full suspension bikes to clean, inspect, and rebuild all linkages.

Shock service, front or rear, bearings, and parts are extra.


Other Services

Flat RepairDiagnosis and removal of debris. Installation of new tube. Tube extra.$10
Wheel True (no spoke replacement)Truing, tensioning and dishing of a wheel with no broken spokes$15
Wheel True (with spoke replacement)Spoke replacement, truing, tensioning and dishing of a wheel. Spokes extra.$20 
+ $5 for disc
Wheel BuildSpoke length calculation, lacing, tensioning and truing of wheel. All parts extra.$60
Hub OverhaulDisassembly, cleaning and re-greasing of hub. Replacement of cones/bearings where necessary. Cones/bearings extra.$15 (Front)
$20 (Rear)
Boxing of Bike

Bike professionally packaged for shipping, using boxes and packing materials designed specifically for bikes. Materials included. Will not ship bikes on customer's behalf.

$45
Shift System Adjustment

Adjustment of shift limits and cable tension. Front and rear. Cables/housing extra if required. 

$25
Brake Adjustment

Alignment/Bias adjustment of caliper. Cable tension adjustment. Cleaning of pads and braking surface. Straightening of brake rotors if needed/possible.


$25
+ $5 for disc
 
Hydraulic Brake Bleed

Cleaning of pads, rotor, pistons and caliper. Bleeding of brake per factory recommendations. Hydraulic fluid included. Pads/rotors and fittings extra if necessary.

 $35

Ultrasonic Cleaning 

Full cleaning of chainrings, chain, cassette and derailleurs (when applicable) in an ultrasonic parts washer.

$55
Fork Lower Service

New seals, wipers and oil. Lowers and uppers cleaned thoroughly. Minor disassembly and cleaning of spring and damper assemblies where applicable.

$80
+ Seals
Rear Shock Service

New seals, wipers and oil. Aircan inspected for damage and thoroughly cleaned.

$45
+ Seals
Full Suspension Pivot Service

Bearings removed, cleaned, rotated and reinstalled with proper bearing press tool. Prevents pitting and drastically increases wear life of bearings.

$15 
per pivot
bearings extra where needed

COMPARE PACKAGES

Ready to Roll

Peak Performance

Mechanical Rebuild

Investment
$70
$120
$200
Inspection and adjustment of shifting system
Yes
Yes
Yes
Inspection and adjustment of braking systems
Yes
Yes
Yes
Inspection and adjustment of headset, bottom bracket, and wheel systems
Yes
Yes
Yes
Straightening of derailleur hanger
Yes
Yes
Yes

Lubrication of the chain and cables

Yes
Yes
Yes
Drivetrain removal and ultrasonic cleaning
 -
Yes
Yes
Labour for spoke replacement, tire or tube replacement, part installation
 -
Yes
Yes
 Basic bike cleaning
 -
 Yes
Yes
cleaning and refinishing braking surfaces
-
Yes
Yes

Cables, housing, and parts 

-
-
Yes

Overhauling, removal and cleaning of bearings where necessary.

-
-
Yes

Free Ready to Roll Package within 60 days is included.

-
-
Yes

Hydraulic brake housing extra. Bleeding of hydraulic brakes included.

-
-
Yes

Reaming and tapping of head tubes, seat tubes, bottom brackets and disc brake facing extra where applicable.

-
-
Yes

Labour to service and install parts.

-
-
Yes

Protected with Limited Lifetime Service

Limited Lifetime service is provided to all bikes with the exception of BMX bikes. Limited Lifetime service is comprised of one (1) free Ready to Roll Tune-Up package per year for the life of the bicycle to the original owner. This package has a $70 value and may be applied as a credit to any other more comprehensive service package performed on the bicycle. Plus, due to the break in period of a new bike, we offer unlimited adjustments on brakes, derailleurs, wheel truing and general maintenance is included for one year from the date of purchase.

Note: the Ready to Roll Tune applies to all bicycles purchased from Alter Ego Sports that have a booked appointment between July 1st and March 31st each year. We added this date stipulation to encourage customers to bring their bikes in for free service during our non-peak months. Customers wish to redeem their Limited Lifetime service during peak months will receive 50% off the regular service price of $70.

All Non-BMX bikes are eligible for the Limited Lifetime Service, regardless of the price you paid for the bike. If you purchased the bike on sale, it still receives the same level of service as if you purchased it at regular price.

In order for service to be redeemed, it is your responsibility to retain the Alter Ego sticker that is affixed to their bicycle. This allows us to quickly identify the bike as being purchased at our store and removes the need for a proof of purchase to qualify for the free service. In some cases, an original receipt may be required (when you pick up your bike). We also may require your full name, phone number, email address and mailing address.

All service offers apply to normal wear and tear on bicycles. Customers may be responsible for additional charges at the discretion of Alter Ego Sports and its employees.

Limited Lifetime Service does not apply to the following: Winter riding, jumping, stunt riding, trials riding, and racing. As well, installation of parts or accessories not originally intended for, or compatible with the bicycle as sold, damage or failure due to accident, misuse, abuse, or neglect as well as labor charges for parts or changeover is not covered.

Limited Lifetime Service extends from the date of purchase, applies only to the original owner, and is not transferable.

Subject to change without notice.